General Returns Policy

You may return most new, unopened items sold and fulfilled by the Coldstream Guards Association within 14 days of delivery for a full refund. We'll will pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Calculating Your Refund
The following conditions and exceptions apply;

Partial refunds:

Any unopened media item or non-media item in original condition that is returned more than 14 days after delivery: No refund.
Any book that has obvious signs of use: 50% of item's price.
Any CD, DVD, that has been opened (taken out of its plastic wrap): 50% of item's price.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: No refund

Receiving a Refund
We'll request a refund after we receive and process your return.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

5 to 10 business days for us to receive your return from the shipper
3 to 5 business days for us to process your return
The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued
If you paid by Credit /Debit Card, your refund will go to your credit / debit card account 3-5 business days after your return is processed.

If you paid by Cash, your refund will be presented to you as a cheque to your account address up to 10 days after your return is processed.

Product-Specific Return Policies
Some items (such as toys and jewelry, or electronics) may have special returns policies. Please visit our Product Specific Policies page for more information.

Items Purchased from Other Sellers
As the Coldstream Guards Association Web site offers items for sale both by the Coldstream Guards Association and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.

If you have not received the refund within 4 weeks of sending your order back, please contact the seller.